- Lallunghnema, Charity Lodge
Tun tumah chuan he State te reuh te a,zirna in zawng zinga ka ngaihsan ber pawl Govt Law Collegea ka hun hman dan leh a behbawm thenkhat ka han pho chhuak nial nual dawn a ni.Ka Kawipa, Prof.Rualkhuma Colney leh a Staff ten an College-a Consumer Right sawi turin min sawm a.Ka lawm a,ka huphurh viau mai bawk.Ka chak bawk si.Consumer Affairs Deptt. in lirthei min hmantir a. Dr Andrew Dika leh a Staff-te chungah pawh duh thawh takin lawmthu ka sawi a ni.
He Zirna Inah hian Consumer right chu ka zu tlangaupui leh ta ngheng mai a. Mi thiam rual an ni bawk a.A nuam ka ti hle.An zirtirtu pa Pu K. Malsawmkima leh a hoten min lo mikhual a ni ber e.
Kan thupui kan sawi hmain Consumer Protection Act 2019 leh Consumer Protection Rules 2020 chungchang kan sawi hmasa dawn a. Hemi hnuah hian he Act in Consumer chu tute nge ni tih thu kan sawi nghal dawn a ni.
India rama thil leitu leh hmangtute chanvo leh diknate humhalh a nih theih nan Consumer Protection Act 1986 chu Sawrkar Laipui chuan a lo siam tawh a. Kum sawmthum chuang zet hman a nih hnuin he Act hi tha tawk lo leh huam zau lo va hriatna avangin Consumer Protection Act 2019 chu duan chhuah a lo ni ta a. India President pawhin 20th August 2019-ah a hming ziak hnanin a lo pawm ta a ni. A kum lehah Consumer Protection Rules 2020 chu 20th July 2020-ah peih fel a niin he Act hi hman tan a lo ni ta a ni.
Tute nge Consumer chu : CPA 2019 chapter 1: 7(1+11) ah chuan hetiang hian consumer sawifiahna kan hmu a ni. Sap tawngin tarlang ila.
Consumer means any person who —
I) buys any goods for a consideration which has been paid or promised partly paid and partly promised, or under any system of deferred payment and includes any user of such goods other than the person who buys such goods for consideration paid or promised or partly paid or partly promised, or under any system of deferred payment, when such person, but does not includes a person who obtains such goods for resale or for any commercial purpose, or
II) hires or avails of any service for a consideration which has been paid or promised or partly paid and partly promised, or under any system of deferred payment and includes any beneficiaries of such service other than the person who hires or avails of the services for consideration paid or promised, or partly paid and partly promised, or under any system of deferred payment, when such services are availed of with the approval of the first mentioned person, but does not include a person, who avails of such service for any commercial purpose. “Commercial purpose” does not include used by a person of goods bought and used by him exclusively for the purpose of earning his livelihood, by means of self employment.
III) Mizo tawngin “Thil leitu tupawh, a ba in emaw a then a zar pawisa pe a, hun remchanga pek atan thil batu chu consumer a ni. Zawrh leh chhawn atana thil leitu leh sumdawnna atan a thil leitu chu a huam lo. Mahse, mahni intunnunna atana leitu chu consumer a ni.
Mi tha leh zung hmangtu(service availing) chu consumer a ni, pawisa pe kim lo, nakina pek tura a then a zar batu mi tha leh zung(service) hmangtu chu consumer ani. Sumdawnna atana service hmangtu chu consumer a ni lo.
B. Consumer Rights: Tute nge consumer tih kan hre ta a. Tunah chuan consumer right kan sawi dawn a ni. Consumer Right hi Mizo tawng chuan consumer-te dikna leh chanvo tiin sawi a ni thin a. Consumer Protection Act 2019 chapter I : 9 (I, II, III, IV, V, VI) ah hian chung consumer dikna leh chanvo, consumer right te chu sawifiah a ni a. Mizo tawng aia saptawng a sawi hi a pawi awm love, saptawngin kan sawi leh mai dawn a ni.
1) the right to be protected against the marketing of goods, products or service which are to life or property.
2) the right to be informed about the quality, purity, standard and price of goods, products or services, as the case may be, so as to protect the against unfair trade practices.
3) the right to be assured, wherever possible, access to a variety of goods, products or services at competitive price.
4) the right to be heard and to be assured that consumer’s interests will receive due consideration at appropriate
5) the right to seek redressal against unfair trade practice or restrictive trade practice or unscrupulous exploitation of consumers.
6) the right to consumer awareness
Heng bakah hian rights to choose, right to safety te hi sawi zau nan hman a ni thin a ni. Consumer te chual an thil lei leh hmannaah an fimkhur a ngai hle a. Bungrua tha lo, hriselna atana pawi thei leite hi pumpelh theih vek a ni. Service hman thuah pawh belchiang hmasa lo chuan hman loh tur a ni.
** Functioning of State Consumer Disputes Redressal Commission & District Consumer Disputes Redressal Commission : The Consumer Protection Act 2019 leh The Consumer Protection Rules 2020 -ah chuan consumer-te lungawi lohna thawidamna te, an chanvo leh dikna te humhalhsak an nih theih nan District-ah te, State-ah te leh National-ah te Consumer District Redressal Commission din a nih thu tarlan a ni a. Heng State/District Consumer Commission – a President leh Memberte dinhmun leh hlawh leh lawmmante hi tarlan a ni.
*Commission a Member te hian medical fitness certificate (certified by the state government) an nei tur a ni.
- Heng house rent allowance transport allowance leave & medical treatment and hospital facility state sawrkar hnuaia Group A officer ten an hmuh theih ang hi commission a President leh member chuan a dawng thei ang.
7) Hetih lai hian State leh District Commission a President leh Memberte hian an asset neih dinhmun, liabilities chungchangte tarlanna. Decoration an siam tur a ni. Commission a President leh Member te chuan an hnathawh tibuai thei hna dang an thawk tur a ni lo.
8) State & District Commission Preesident leh Member te chuan office hna an zawm hmain oath of office and secrecy an nei phawt tur a ni.
Form 1Form of oath of office for the president and member of state commission and district commission:.
I, A, B, having been appointed as the president and member of the State Consumer Disputes Redressal Commission/District Consumer Disputes Redressal Commission___do solemnly affirm/ do swear in the name God that I will faithfully and conscientiously discharge my duties as the president/member of the State Commission/District Commission to the best of my ability, knowledge and judge member without fear or favour, affection or ill-will and that I will uphold the Constitution and the laws of land.
Form II Form of oath of secretary for the President and Member of the State Commission and District Commission.
2.A, B, having been appointed as the president/member of the state Consumer Disputes Redressal Commission/District Consumer disputes Redressal Commission do solemnly affair/do swear in the name of God that I will not directly or communicate or reveal to any person or persons any matter which shall be brought under my consideration or shall become known to me as president/member of the state commission/district commission except as may be required for the due discharge of my duties as the president/member.
Oath of office secret mizo tawnga “Rinawmna chhechham” kan tih thin mai hi President/member te chuan an hna an zawm hma in Secretary / Director FCS & CA a kaihruai ang.
** Consumer Commission a fee pek chungchang:
Consumer Court-a complaint fee pek tur reng reng chu fee pek tur zat chiang takin nationalise bank a demand draft in emaw Indian Postal Order form hmangin emaw Commission President emaw National/State Registrar hmingin fee pek thin tur a ni. Complaint fee te chu State Consumer Welfare fund kutah a lut tur a ni. District Commissionah chuan President hmingin Post Officeah IPO emaw nationalised bankah fee chu pek tur a ni.
Mizoramah chuan consumer case hi a lian lovin cheng nuai tam a ni lo tlangpui a. Nuai 5 hnuai lam a nih deuh tlangpui avangin complaint fee hi complainant hian an chawi ngai lo tluk a ni.
State Commission a case appeal dan leh ngaihtuah thu :
Complainant emaw a aiawhtuin amah ngei kalin emaw hmangin emaw appeal chu a thehlut tur a ni. Chung lehkha thehluh memorandum chu khawla chhut thlapin emaw kut ziakin (legible hand writing) appeal chhan chiang taka buatsaih a ni tur a ni. Memorandum-ah chuan District Commission order thil tel tur a ni. Copy 4 buatsaih tur a ni.
Thu ngaihtuah chungchang : 1) Appeal ngaihtuahnaah appeallant emaw a aiawhtu an lan(appear) loh chuan State Commission chu a case a zirin a titawp thei a, experte-in a rem thei a ni. 2) Respondent emaw a aiawhtu a lan(appear) loh chuan State Commission chuan experte in emaw a case a zirin thutlukna a siam nghal thei ang. 3) Adjournment hi chin tam loh tur a ni. Vawi khat bak tih loh hram tur a ni.
Appeal chu pawm ni atanga ni 90 chhungin chinfel ngei ngei tur a ni.
II) State/district consumer disputes Redressal commission president leh member te ruat thi : The Consumer Protection (qualification for appointment, method of recruitment, procedure of appointment, term of office and removal of the President & Members of State Commission and District Commission) Rules 2020 chuan State/District Commission President leh Member te ruat dan leh qualification chungchangte a tarlang a. A then chauh kan sawi dawn a ni.
1) State Commission President chu retired Judge, High Court a niin Member chu bachelor’s degree nei , kum 40 aia naupang lo, kum 65 aia upa lo a ni tur a ni. Member zinga pakhat hmeichhia a ni ang
2) District Commission President chu District Judge lo ni tawh a ni ang. Member chu kum 35 aia naupang lo, kum 65 aia upa lo a ni ang. Recognised University atanga bachelor’s degree nei a ni ang.
- Modified text a ni a. College thuneituten min lo hriat thiam ka ngen e. Remchangah kan chhunzawm dawn nia. – llha